Frequently Asked Questions

Commercially rated products - what does it mean for you?

Products which are tested and compliant to specific industry standards are indicated as such throughout all our materials. These standards cover strength, durability, stability, flammability and safety. We provide functional, quality and compliant furniture that withstands everyday use. Compliant commercially graded furniture will last longer and will help secure the safety of your customers.
Some of our range complies to the following standards:

AS/NZS 4688 (Level 4)
Most certified fixed height chairs in Australia and NZ are tested to the requirements of AS/NZS 4688:2000 Furniture – Fixed height chairs. Level 4 certified fixed height chairs are described as suitable for heavy domestic use, general office, contract hospitality and executive use.

AS/NZS 3813
This standard focuses on the testing requirements of fully molded plastic (i.e. synthetic polymer) chairs. All chairs have been tested and certified for strength, durability, stability and UV and weathering.

Products that I want to purchase are available via Special Orders - what does this mean?

Special Order products can be purchased online or ordered in-store at the Special Orders Desk. Here you’ll be able to order your products and choose whether to pick it up instore or you can even have it delivered to your door. For specific information on online ordering availability or delivery lead times check with your local Bunnings store at the Special Orders Desk or at bunnings.com.au.

What to expect from my GFRC (Glass Fibre Reinforced Concrete) products?

The Tusk Living GFRC Collection is made from a Glass Fibre Reinforced Concrete (GFRC) top on an Acacia timber frame. Due to the hand-made manufacturing process, there will be slight variations in the colour and texture of the GFRC top and Acacia timber. The Glass Fibre Reinforced Concrete (GFRC) top has been lightly sealed to provide some protection against staining. Hairline cracks, which are typical of concrete, add character and are not considered a defect. Spills should be wiped up immediately and coasters or place-mats will help prevent marks or stains. See the Furniture Care Page for more help in maintaining the tables.

Our concrete has inherent variations in shading and colour as well as in the casting process, making each table unique; no two are exactly alike – but that is the beauty of it! Concrete may exhibit spots, hairline cracks and scratches due to exposure to the elements and usage. These are not considered defects.

What does FSC certification mean?

More and more people are interested in where products come from, how they are made, and their impact on the world around them. The FSC Certification is a globally recognised standard of responsible and sustainable sourcing that cover the essentials of responsible forest management. We value the beauty of natural timber in our products, and it’s important to us that our forests are around forever for everyone to enjoy as much as we do. We ensure our products are sustainably and thoughtfully managed from manufacturing to shelf – this way we can continue to create timber products into the future.

Our products are …

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